Accommodation contracts and related agreements entered into between a Hotel and a Guest shall be governed by these Terms.
Use of websites, applications and other digital platforms operated by the Company is separately governed by the applicable Website Terms of Use.
In relation to an accommodation reservation or stay, where there is any inconsistency between these Terms and the Website Terms of Use, these Accommodation Terms and any specific conditions applicable to the relevant reservation shall govern the accommodation contract.
Matters not stipulated in these Terms shall be governed by applicable laws and regulations and generally accepted practices in Japan.
Where a Hotel enters into a special agreement with a Guest, including conditions applicable to a particular Hotel, accommodation plan, promotion, rate or reservation, such special agreement shall take precedence over these Terms to the extent permitted by applicable laws and regulations.
A person applying for accommodation shall provide the information reasonably requested by the Hotel, which may include:
Where a Guest requests an extension of the accommodation period beyond the dates originally reserved, the Hotel may treat such request as a new application for an accommodation contract.
Individual Hotels, accommodation plans, promotional rates, member rates and special offers may be subject to additional terms and conditions presented at the time of booking.
An accommodation contract shall be concluded when the Hotel accepts the Guest's application for accommodation and a booking confirmation is issued to the Guest.
The submission of a reservation request through a website, application or other booking channel does not by itself constitute acceptance of the reservation.
Acceptance may be communicated through a booking confirmation issued directly by the Hotel or Company, or through an authorised reservation platform, travel agent or other booking channel.
Where advance payment, a deposit or a valid payment method is required as a condition of the reservation, confirmation of the reservation may be subject to completion of such payment or payment authorisation within the period specified.
Guests are responsible for reviewing their booking confirmation and notifying the Hotel promptly of any errors or discrepancies.
Guests shall pay the accommodation charges and any additional charges applicable to their reservation.
Accommodation charges shall be based on the rates displayed or otherwise communicated at the time the reservation is made.
Applicable taxes and mandatory charges shall be presented or collected in accordance with applicable laws and regulations.
Payment shall be made using a payment method accepted by the relevant Hotel.
The Hotel may require full or partial advance payment, a valid credit card guarantee or other payment security depending on the accommodation plan or reservation conditions.
Additional charges incurred during the Guest's stay shall be payable no later than check-out unless otherwise agreed.
Where a reservation is made through a third-party booking platform or travel agent, the payment and refund conditions applicable to that reservation may also apply.
The Hotel may refuse to conclude an accommodation contract where permitted under applicable laws and regulations, including where:
A Guest may cancel an accommodation contract in accordance with the cancellation conditions applicable to the reservation.
Cancellation charges may apply as communicated to the Guest at the time of booking.
Where a particular Hotel, accommodation plan, promotional offer, discounted rate or other booking condition has its own cancellation or refund policy, that policy shall apply.
Where a reservation has been made through a third-party booking platform or travel agent, cancellation may be required through that provider and shall be subject to the applicable booking conditions.
If a Guest cancels an accommodation contract, the Hotel may charge a cancellation fee in accordance with the cancellation conditions applicable to the reservation.
Unless otherwise specified at the time of booking, the standard cancellation policy established by the relevant Hotel shall apply.
If a Guest does not arrive by the expected arrival time and does not contact the Hotel, the Hotel may treat the reservation as a cancellation or no-show in accordance with the applicable reservation conditions.
Different cancellation conditions may apply to group reservations, long stays, promotional offers, advance-purchase rates and other special accommodation plans.
The Hotel may cancel or terminate an accommodation contract where permitted under applicable laws and regulations, including where:
Where an accommodation contract is terminated, the Guest may be required to leave the Hotel. Charges and refunds, if any, shall be determined in accordance with applicable laws, the circumstances of termination and the conditions applicable to the reservation.
Guests shall provide the information required under applicable Japanese laws and regulations and any other information reasonably required for the lawful operation of the Hotel.
Guest registration may be completed before or at check-in, including through an online or digital check-in system where available.
Guests who do not have an address in Japan may be required under applicable Japanese laws and regulations to present their passport and provide information required for the guest register.
The Hotel may request identification where reasonably necessary for guest registration, identity verification, security or compliance with applicable laws and regulations.
Guests are responsible for ensuring that the information they provide is accurate and complete.
Check-in and check-out times vary by Hotel and shall be as specified on the relevant Hotel's website, booking page or reservation confirmation.
Early check-in and late check-out are subject to availability and may incur additional charges.
Guests shall vacate their room by the designated check-out time unless an extension has been approved by the Hotel.
Where a Guest remains in the room beyond the designated check-out time without prior approval, additional charges may apply.
Guest rooms may be occupied only by the number of Guests registered and permitted under the reservation.
Guests shall not allow unregistered persons to stay overnight without prior approval from the Hotel.
Guest rooms shall be used solely for lawful accommodation and ordinary activities associated with the Guest's stay.
Rooms shall not be used for commercial activities, events, parties, commercial photography or filming, or other purposes outside ordinary accommodation without prior approval from the Hotel.
Maximum occupancy limits for each room must be observed.
Guests shall use all facilities, appliances and equipment provided in their room or Hotel safely and in accordance with any instructions provided.
Guests shall comply with the House Rules established by the relevant Hotel.
House Rules may vary between brands and properties according to the facilities, services and characteristics of each Hotel.
Applicable House Rules may be made available through the relevant brand or Hotel website, booking confirmation, guest room, digital guest information or other appropriate means.
House Rules may include requirements concerning noise, smoking, visitors, room occupancy, parties and gatherings, use of facilities and appliances, waste disposal, fire safety, pets, prohibited items, security and other matters necessary for the safe and comfortable operation of the Hotel.
Serious or repeated violation of the applicable House Rules may result in termination of the accommodation contract where permitted by applicable laws and regulations.
The Hotel respects Guests' privacy during their stay.
Hotel employees, contractors or authorized representatives may enter a guest room where reasonably necessary for housekeeping, maintenance, inspection, repairs, emergencies, safety or security, investigation of a serious violation of these Terms or the House Rules, or compliance with applicable laws and regulations.
Where reasonably practicable, notice will be provided before entering an occupied room, except in emergencies or circumstances requiring immediate action.
The Hotel shall provide accommodation and related services in accordance with the accommodation contract and applicable laws and regulations.
If the Hotel causes loss or damage to a Guest through a breach of the accommodation contract or through an act or omission for which it is legally responsible, the Hotel shall compensate the Guest to the extent required by applicable law.
The Hotel shall not be responsible for loss or damage arising from circumstances beyond its reasonable control, except where liability is imposed by applicable law.
Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under Japanese law.
Guests shall use guest rooms, furnishings, appliances, facilities and other Hotel property with reasonable care.
Where a Guest intentionally or negligently causes loss or damage to Hotel property, facilities or equipment, the Hotel may require the Guest to compensate for the resulting loss or damage to the extent permitted by applicable law.
Guests shall immediately notify the Hotel of significant damage, malfunction, accident, water leakage, fire, loss of access devices or other circumstances that may affect the safety or operation of the Hotel.
Guests are responsible for appropriately safeguarding their personal belongings during their stay.
Property left behind shall be handled in accordance with applicable laws and the relevant Hotel's lost-property procedures.
Where the owner can be identified, the Hotel may contact the Guest using the contact information provided in connection with the reservation.
Shipping, packaging or other costs associated with returning lost property may be charged to the Guest.
Items that cannot reasonably be stored due to their nature, including perishable, hazardous or unsanitary items, may be handled or disposed of as permitted by applicable laws and regulations.
Guests shall appropriately safeguard physical keys, key cards, access codes, digital keys or other means of accessing the Hotel or guest room.
Guests shall not provide access to unauthorized persons.
Lost or damaged keys or access devices must be reported to the Hotel immediately.
Reasonable replacement or security-related costs resulting from loss or damage caused intentionally or negligently by the Guest may be charged to the Guest to the extent permitted by applicable law.
Where internet or Wi-Fi access is provided, such access is provided as an ancillary service to accommodation.
Guests shall not use the Hotel's internet connection for unlawful activities, infringement of third-party rights, unauthorized access or activities that may compromise the security or operation of the network.
The Hotel does not guarantee uninterrupted or error-free internet connectivity.
The Hotel shall not be responsible for interruptions or failures outside its reasonable control, except where otherwise required by applicable law.
Personal information obtained in connection with reservations, guest registration, accommodation and related services shall be handled in accordance with applicable laws and the Company's Privacy Policy.
Guests should refer to the Privacy Policy for further information regarding the collection, use, disclosure, storage and other handling of personal information.
The Hotel shall not be liable for failure or delay in performing its obligations where accommodation or related services cannot reasonably be provided due to circumstances beyond its reasonable control, including natural disasters, earthquakes, typhoons, fires, epidemics, government orders, acts of war or terrorism, widespread transportation disruption, utility failures or other comparable circumstances, except to the extent otherwise required by applicable law.
Where such circumstances materially affect a reservation, the Hotel will take reasonable steps to inform affected Guests and address the reservation in accordance with applicable laws and relevant booking conditions.
Requests to change accommodation dates, room types, number of Guests or other reservation details are subject to availability and the conditions applicable to the original reservation.
Changes may result in a change to the accommodation rate.
The Hotel is not obligated to honor the original rate where the Guest changes the dates, room type, occupancy or other material conditions of the reservation.
Reservations made through an online travel agency, travel agent or other third-party booking service may also be subject to the terms and conditions of that third party.
Where payment has been made to a third party, cancellation, amendment or refund requests may be required to be processed through that third party.
Section L, Monograph Hotels and VOL. are not responsible for the operation, availability or independent terms and services of third-party booking platforms, except to the extent otherwise required by applicable law.
These Accommodation Terms shall continue to apply to the Guest's accommodation at the relevant Hotel notwithstanding that the reservation was made through a third party.
The Hotel will make reasonable efforts to accommodate special requests but cannot guarantee that all requests can be fulfilled.
Requests relating to room location, bedding configuration, early check-in, late check-out or other preferences are subject to availability unless expressly confirmed as part of the accommodation contract.
Guests shall comply with fire safety, evacuation and emergency instructions displayed at the Hotel or provided by Hotel employees.
Guests shall not tamper with smoke detectors, fire alarms, sprinklers, emergency equipment or other safety systems.
In an emergency, Guests shall follow instructions issued by Hotel employees, emergency services or other competent authorities.
Reservations and stays by minors shall be subject to the policies of the relevant Hotel and applicable Japanese law.
The Hotel may request consent or other documentation from a parent or legal guardian where reasonably necessary or required by the applicable Hotel's policy.
The Company may amend these Terms where reasonably necessary, subject to applicable laws and regulations.
The current version of these Terms shall be made available through the relevant website or other appropriate means.
Where required by applicable law, appropriate notice of material amendments shall be provided.
The terms applicable to an individual accommodation contract shall be determined in accordance with applicable law and the conditions presented in connection with the relevant reservation.
These Terms and accommodation contracts entered into with the Hotels shall be governed by and construed in accordance with the laws of Japan.
Any dispute arising in connection with these Terms or an accommodation contract shall be submitted to the court having jurisdiction under applicable Japanese law.
The amount payable by a Guest may include:
The room rate applicable to the Guest's reservation.
Consumption tax, accommodation tax and other applicable taxes or statutory charges.
Charges for additional services, additional occupancy, extensions, late check-out, damage or other chargeable services requested or incurred during the stay, as applicable.
The exact amount and composition of charges may vary by brand, Hotel, accommodation plan and booking channel.
Cancellation policies and charges may vary by brand, Hotel, accommodation plan, rate and booking channel.
The cancellation conditions applicable to a reservation will be displayed during the booking process and/or stated in the Guest's reservation confirmation.
Where a specific accommodation plan or rate has separate cancellation conditions, those conditions shall apply.
These Accommodation Terms and Conditions apply to participating accommodation facilities operated under the following brands:
Individual Hotels may establish additional terms, House Rules or policies according to their facilities and services. Where such additional conditions apply, they will be communicated through the relevant Hotel or brand website, booking process, reservation confirmation or at the property.
K.K. Section L (株式会社セクションL)
2-2-1 Kanda Nishikicho,
Chiyoda-ku, Tokyo
101-0054
Japan.
enquiries@eavehospitality.com
Last Updated: 30 September 2026