These Terms apply to websites and consumer-facing digital platforms operated by K.K. Section L in connection with Eave Hospitality, Section L, Monograph Hotels and VOL, including:
These Terms also apply, where applicable, to:
collectively, these are referred to as the “Websites.”
Certain functions accessible through the Websites may be operated or provided by third-party service providers. Additional terms and privacy policies may apply to those services.
The Websites are operated from Japan and these Terms are governed as provided in the Governing Law and Jurisdiction section below.
The Websites provide information about K.K. Section L, Eave Hospitality, our hospitality brands, hotels, residences, services, offers, careers, news and other related activities.
The Eave Hospitality website primarily provides corporate, business, careers and media information.
The Section L, Monograph Hotels and VOL. websites provide information concerning their respective hospitality brands and may enable users to search for and reserve accommodation, access guest services, register for membership and use other related services.
The features and services available through each Website may differ.
By accessing or using a Website, you agree to comply with these Terms.
You may use the Websites only for lawful purposes and in accordance with these Terms.
Where you use a Website to make a reservation or enter into another transaction, you represent that you have the legal capacity to do so or are otherwise legally authorized to act on behalf of the person for whom you are making the reservation or transaction.
You are responsible for ensuring that information you provide through the Websites is accurate and complete to the best of your knowledge.
Certain Websites allow users to search for and make accommodation reservations.
Submitting a reservation request does not itself guarantee that a reservation has been accepted. A reservation is confirmed when confirmation is issued through the applicable reservation system or by other means designated by us.
The reservation process will display or otherwise make available applicable information concerning the selected accommodation, rate and booking conditions.
You should review your reservation details and applicable conditions carefully before completing a reservation and review the confirmation you receive following booking.
These Terms govern the use of the Websites.
Accommodation reservations and stays at Section L, Monograph Hotels and VOL properties are additionally subject to the applicable:
Where specific conditions are presented during the reservation process, those conditions form part of the applicable booking arrangements.
In the event of any inconsistency between these Website Terms and specific terms governing an accommodation reservation or stay, the specific accommodation, booking or rate terms will prevail in relation to that reservation or stay.
Reservations made through the Websites must be legitimate and made in good faith.
You must not make reservations:
We may investigate reservations that reasonably appear to involve fraud, misuse, technical error or other irregularities and may take appropriate action in accordance with the applicable booking conditions, Accommodation Terms and Conditions and applicable law.
Room rates, packages, promotions and availability may vary according to the brand, property, room type, stay dates, occupancy, length of stay, booking date, rate plan and other applicable conditions.
Applicable rates, taxes, charges, payment conditions and cancellation conditions will be displayed or otherwise communicated during the booking process.
Accommodation and services remain subject to availability and applicable booking conditions.
Where prices are displayed or payments are processed in a currency different from the currency of your payment card, bank account or payment method, your bank, card issuer or payment provider may apply its own exchange rate, foreign transaction fee, conversion fee or other charge.
Such exchange rates and charges are determined by the relevant financial institution or payment provider and are outside our control.
We make reasonable efforts to ensure that information presented on the Websites is accurate and current.
However, Website information may occasionally contain typographical, technical or other errors, including errors concerning rates, availability, room descriptions, facilities, services or other information.
Photographs, illustrations, renderings, floor plans and other visual materials are provided for general reference and may not exactly represent the particular room, property, facility or service provided.
We may correct errors and update Website information where appropriate.
Where an identified error affects an accommodation reservation that has already been confirmed, the matter will be handled in accordance with the applicable Accommodation Terms and Conditions, booking conditions and applicable law.
Reference on a Website to a particular hotel, residence, room type, facility, amenity, service, offer, promotion or other feature does not mean that it is available at every property, in every location or on every date.
Availability may vary according to brand, property, location, stay dates and other applicable conditions.
Property-specific information and applicable booking conditions should be reviewed before making a reservation.
We take reasonable steps to maintain the operation of our Websites and online reservation services.
We take reasonable steps to maintain the operation of our Websites and online reservation services.
However, transmissions, reservation requests, payments, emails, check-in information or other communications may occasionally be delayed, interrupted, incorrectly transmitted or unsuccessful due to technical or communications issues.
You should verify that you have received an applicable reservation or transaction confirmation.
Where we identify an apparent technical error, duplicate transaction, fraudulent activity or other irregularity affecting a reservation or transaction, we may take reasonable steps to investigate and correct the issue, subject to the applicable Accommodation Terms and Conditions, booking conditions and applicable law.
Certain Websites or services may allow you to create an account or use usernames, passwords, verification codes or other access credentials.
You are responsible for taking reasonable steps to maintain the confidentiality and security of your access credentials.
You should notify us promptly if you become aware of unauthorized access to or use of your account.
We may temporarily suspend, restrict or require verification of an account where reasonably necessary for security purposes, suspected unauthorized or fraudulent activity, or a material violation of these Terms.
Unless otherwise indicated, the Websites and the content made available through them, including text, photographs, videos, graphics, illustrations, designs, layouts, icons, logos, brand names, trademarks, hotel and property names, software interfaces and other materials (collectively, “Content”) are owned by, licensed to or otherwise lawfully used by K.K. Section L and are protected by applicable intellectual property laws.
You may access and use the Content for your personal and non-commercial purposes.
Except where permitted by applicable law or expressly authorized by us, you may not reproduce, modify, distribute, publish, transmit, sell, license, commercially exploit or otherwise use Website Content.
Nothing in these Terms grants you any right or licence to use the names, trademarks, logos or other intellectual property of K.K. Section L, Eave Hospitality, Section L, Monograph Hotels, VOL. or any applicable third party.
You must not use the Websites:
Except where permitted by applicable law or expressly authorized by us, you must not use robots, spiders, crawlers, scrapers or other automated technologies or processes to systematically access, monitor, extract, reproduce or copy the Websites or their Content.
This restriction does not prohibit standard search-engine technologies used for legitimate indexing of publicly accessible Website content in accordance with applicable technical controls.
You may link to publicly accessible pages of the Websites provided that the link does not:
We may request removal of a link where reasonably necessary to protect our rights, brands, Websites or users.
The Websites may contain links to, integrations with or functionality provided by third-party websites or services, including reservation technology, payment services, maps, social media, recruitment platforms or other digital services.
Your use of third-party services may be subject to the applicable third party's own terms, privacy policies and other conditions.
We do not control third-party websites or services and, except to the extent required by applicable law, are not responsible for their availability, security, content, products, services or privacy practices.
The inclusion of a link or integration does not necessarily constitute our endorsement of the applicable third party.
Where a Website allows you to submit enquiries, feedback, suggestions or other information, you are responsible for ensuring that you have the right to provide that information and that your submission does not violate applicable law or the rights of another person.
If you voluntarily provide suggestions, ideas or feedback concerning our Websites, brands or services, you grant K.K. Section L a non-exclusive, worldwide, royalty-free right to use such feedback for the purpose of developing, improving and operating our Websites, brands and services.
Please do not submit confidential or proprietary information through general feedback or enquiry channels unless specifically requested by us.
Personal information submitted through the Websites will be handled in accordance with our Privacy Policy.
Our collection and handling of personal information through the Websites is governed by our Privacy Policy.
Depending on the Website, service or transaction you use, additional privacy notices or consent provisions may also apply.
The Websites may use cookies and similar technologies for purposes including Website operation, user preferences, analytics and, where applicable, marketing.
Further information about the use of these technologies and available choices is provided through our applicable cookie notice, consent management tool or Privacy Policy.
We may modify, maintain, suspend, restrict or discontinue all or part of a Website where reasonably necessary for technical, security, operational, legal or business reasons.
We do not guarantee that every Website or feature will be continuously available or uninterrupted.
We may also update, correct, modify or remove Website Content where appropriate.
To the extent permitted by applicable law, K.K. Section L will not be responsible for loss or damage arising solely from:
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms is intended to exclude or restrict rights or remedies available to consumers under mandatory provisions of applicable law.
We may suspend or restrict access to all or part of a Website or an account where we reasonably determine that:
We may revise these Terms from time to time to reflect changes to our Websites, services, business operations, legal requirements or other relevant circumstances.
Where required or appropriate, notice of material changes will be provided through the Websites or by other reasonable means.
The latest version of these Terms will be published on the Websites together with its effective or last updated date.
If any provision of these Terms is determined to be invalid, unlawful or unenforceable under applicable law, that provision will apply only to the extent legally permissible, and the remaining provisions will continue in effect.
These Terms are governed by and construed in accordance with the laws of Japan.
Any dispute arising out of or relating to these Terms or use of the Websites shall be subject to the jurisdiction of the competent courts of Japan, subject to any mandatory jurisdictional rights or protections available under applicable law.
These Terms may be made available in Japanese, English or other languages.
In the event of any inconsistency between different language versions, the English version will prevail, except where otherwise required by applicable law.
If you have questions regarding these Terms or the Websites, please contact:
K.K. Section L (株式会社セクションL)
2-2-1 Kanda Nishikicho,
Chiyoda-ku, Tokyo
101-0054
Japan.
enquiries@eavehospitality.com
Last Updated: 30 September 2026