This Privacy Policy applies to the following websites operated by K.K. Section L (collectively, the "Sites"):
It also applies to personal information collected through services connected with these Sites, including reservation systems, inquiry forms, membership or subscription services, recruitment forms and other online services operated by or on behalf of K.K. Section L.
Eave Hospitality is primarily a corporate and informational website. Section L, Monograph Hotels and VOL. provide accommodation information and online reservation functionality and may therefore collect additional information necessary to process and manage accommodation reservations and guest stays.
This Privacy Policy applies regardless of which of the above brands or Sites you interact with, unless a separate privacy notice is specifically provided for a particular service.
Depending on how you interact with us and which Site or service you use, we may collect the following categories of information.
This may include: name, address, email address, telephone number, date of birth, gender, where required or voluntarily provided, nationality, country or region of residence, occupation, preferred language and other contact or identification information you provide to us.
When you make or manage a reservation with Section L, Monograph Hotels or VOL., we may collect information such as: hotel or property selected, check-in and check-out dates, number and names of guests, room type and accommodation preferences, reservation number and booking details, special requests, arrival and departure information, stay history, communications relating to your reservation or stay, information required under applicable Japanese laws and regulations for accommodation registration.
Where required by applicable law, we may also request passport or other identification information from guests.
When you make a reservation or purchase a service, payment-related information may be collected, including: payment method, billing information, transaction details, payment status, partial or tokenized payment card information.
Payment card information may be collected and processed directly by third-party payment processors or reservation service providers. We may not directly store complete payment card details where such information is processed by those providers.
Where you register as a member, subscribe to communications, participate in an offer or otherwise interact with our marketing services, we may collect: name, email address, subscription status, communication preferences, booking and stay history associated with your account, promotional offer usage, responses to surveys, campaigns or promotions.
When you contact us through a Site, email, telephone, social media or other communication channel, we may collect: your name and contact details, company or organization, nature of your inquiry, content of your correspondence, any files, documents or other information you voluntarily provide.
For the Eave Hospitality website, this may include inquiries from investors, development partners, media representatives, business partners, prospective employees and other corporate stakeholders.
If you apply for employment with us through one of our Sites or related recruitment channels, we may collect information including: name and contact details, resume or curriculum vitae, employment history, education and qualifications, language abilities, information contained in your application, interview and assessment information, other information you voluntarily provide in connection with your application.
When you access or use our Sites, certain information may be collected automatically, including: IP address, browser type and version, device type, operating system, referring website, pages viewed, date and time of access, time spent on pages, click and navigation activity, cookie identifiers and similar technologies, approximate geographic information derived from your IP address, other technical or usage information.
We may collect personal information:
Where another person makes a reservation or provides personal information on your behalf, we may receive your information from that person.
You may unsubscribe from marketing communications at any time by using the unsubscribe function provided in the relevant communication or by contacting us.
In relation to Eave Hospitality and our wider corporate activities, we may use information:
We may use applicant information:
We may also use personal information:
We do not sell personal information.
We may disclose or provide personal information to third parties where necessary for the purposes described in this Privacy Policy and as permitted by applicable law.
Such recipients may include:
We may engage third-party service providers to perform services on our behalf, including:
We take appropriate measures in accordance with applicable law when entrusting the handling of personal data to service providers.
Where your reservation involves an online travel agency, travel agency, corporate travel provider or other booking partner, we may exchange information with that partner as necessary to process and manage your reservation.
We may disclose personal information where required or permitted by law, including in response to lawful requests from courts, police, government agencies, regulatory authorities or other public bodies.
If all or part of our business or assets are reorganized, transferred, acquired, merged or otherwise subject to a corporate transaction, personal information may be transferred as part of that transaction in accordance with applicable law.
We may disclose personal information to another party where you have given us your consent or otherwise requested or authorized the disclosure.
Some of the service providers and technology platforms we use may operate or store information outside Japan.
Accordingly, personal information may be processed, transferred to or stored in countries or regions outside Japan.
Where personal data is provided to a third party located outside Japan, we will take measures required under the APPI and other applicable laws, including obtaining consent or confirming appropriate arrangements for the protection of personal data where required.
Information concerning applicable foreign data protection systems or measures implemented by relevant overseas recipients will be provided where required by applicable law.
Our Sites may use cookies, pixels, tags and similar technologies to operate the Sites, remember user preferences, understand how visitors use the Sites and measure the effectiveness of our content and marketing.
These technologies may collect information including:
We may use third-party analytics, advertising and other technology providers in connection with these activities.
Where required, users may be provided with options to manage their cookie preferences. You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our Sites.
Additional information regarding the cookies and similar technologies used on our Sites may be provided through a cookie notice or cookie preference tool where applicable.
Our Sites may use third-party services for website analytics, mapping, embedded content, social media functionality, advertising, reservation functionality and other purposes.
These third parties may independently collect or receive information about your device or use of our Sites in accordance with their own privacy policies.
Where personal information or other user information is transmitted through third-party platforms integrated into our Sites, we take reasonable measures to understand the nature of the information transmitted and to manage such integrations appropriately.
We take necessary and appropriate organizational, personnel, physical and technical security measures to protect personal information against unauthorized access, loss, destruction, alteration, disclosure and other improper handling.
These measures may include:
While we take reasonable measures to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing accommodation and other services, maintaining business and transaction records, resolving disputes and complying with legal, accounting and regulatory obligations.
Retention periods may differ depending on the nature of the information, the service concerned and applicable legal requirements.
When personal information is no longer required, we will appropriately delete, dispose of or anonymize it in accordance with applicable laws and our internal procedures.
Subject to the requirements and limitations of applicable law, you may request:
We may need to verify your identity before processing a request.
Certain requests may be declined or limited where permitted by applicable law. Where required, we will explain the reason for such a decision.
To exercise these rights, please contact us using the details provided in Section 15 below.
Where permitted by applicable law or where you have provided the necessary consent, we may send you promotional communications relating to:
You may unsubscribe from promotional email communications at any time by following the unsubscribe instructions included in the email or contacting us.
Please note that even if you unsubscribe from marketing communications, we may continue to send service-related communications necessary for reservations, transactions, membership administration or your stay.
Our Sites may contain links to websites, services or platforms operated by third parties.
This Privacy Policy does not govern the privacy practices of third-party websites or services that are not operated by K.K. Section L.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
We may revise this Privacy Policy from time to time to reflect changes in our services, Sites, business practices, technologies or applicable laws and regulations.
The updated Privacy Policy will be published on our Sites with the revised "Last Updated" date.
Where required by applicable law, we will provide additional notice or obtain consent regarding material changes.
For inquiries, requests or complaints regarding this Privacy Policy or our handling of personal information, please contact:
K.K. Section L (株式会社セクションL)
2-2-1 Kanda Nishikicho,
Chiyoda-ku, Tokyo
101-0054
Japan.
enquiries@eavehospitality.com
When submitting a request concerning your personal information, we may ask you to provide information necessary to verify your identity.
This Privacy Policy and our handling of personal information are governed by the laws of Japan, including the Act on the Protection of Personal Information and other applicable laws and regulations.
Last Updated: 30 September 2026