The opportunity

Overview

We are a group of hospitality professionals building a modern standard of accommodations that elevates guest satisfaction and operational efficiency. At our hotels, we design and build simple service processes that allow us to focus on what really matters: creating memorable experiences for travelers and locals while ensuring our hotels run smoothly around the clock. We aim to inspire goodwill, positivity, and helpfulness in our teammates, guests, and local neighborhoods.

As a Night Manager, you will play an important role in leading our hotel operations overnight, supporting guests, supervising the team, and ensuring a safe and seamless experience throughout the night. If you have ever aspired to help manage a hotel, lead a team, and meet people from all over the world, you may be a great fit for our team!

What you will do

Key Responsibilities

Guest Experience & Front Office Leadership

Serve as the primary contact for guest inquiries and issues during night hours at your assigned hotel, ensuring prompt and effective resolution.
Oversee the Front Office operations, including check-ins, check-outs, and guest requests, maintaining high service standards.
Communicate special guest requests, such as early/late departures and room changes, to relevant departments.
Ensure all guest complaints are addressed promptly and thoroughly.

Operational Oversight

Act as the Manager on Duty, overseeing all hotel operations during the overnight shift and providing support for colleagues assigned at our other properties.
Monitor compliance with operational guidelines and ensure all departments are functioning effectively.
Coordinate with various departments to address any issues that arise, ensuring guest satisfaction and operational efficiency.

Safety & Emergency Management

Maintain up-to-date knowledge of all security and emergency procedures.
Manage and initiate emergency procedures as required, ensuring guest and staff safety.
Conduct regular inspections of the property to ensure safety and security standards are met.

Team Leadership & Development

Supervise and support overnight staff across various properties, providing guidance and assistance as needed.
Foster a positive work environment, promoting teamwork and employee morale.
Ensure all staff adhere to company policies, procedures, and service standards.
Work closely with the Operation Managers to continuously improve our overall service offering

What you bring

Qualifications

Minimum of 3 years of experience in hotel operations, with at least 1 year in a supervisory role.
Proficiency in both English and Japanese, with strong communication skills.
Comprehensive knowledge of front office operations, including reservation systems.
Strong problem-solving skills and the ability to make decisions under pressure.
Familiarity with safety and emergency protocols within a hotel environment.
Ability to work independently and lead a team during overnight hours.

Nice to have

Preferred Attributes

Experience in boutique or lifestyle hotels.
Knowledge of local Tokyo hospitality trends and guest expectations.
Certification in hospitality management or related fields.

What we offer

Schedule & Compensation

Full-time position with overnight shifts, including weekends and holidays.
Competitive salary commensurate with experience, plus night shift allowances.
Opportunities for career advancement within Section L Hotels.

Others

Work Location

Section L Ginza East
Section L Asakusa East
Section L Hatchobori
Section L Hamamatsucho
Residence Ginza
Section L Kuramae
Section L Yushima
Section L Tsukiji
Section L Ueno Hirokoji
Section L Shimbashi West
Residence Shibuya
Residence Moto-Azabu
Section L Akihabara
Section L Shibuya Hatagaya

Hotel Operations Night Manager