The opportunity

Overview

We are a group of hospitality professionals building a modern standard of accommodations that elevates guest satisfaction and operational efficiency. At our hotels, we design and build simple service processes which allow us to direct human capital toward what really matters: memorable experiences that highlight the stories and talents of travelers and locals. We aim to inspire good will, positivity, and helpfulness in our teammates, guests, and local neighborhoods.

If you have ever aspired to help manage a hotel and meet people from all over the world, you may be a great fit for our team!

What you will do

Key Responsibilities

Manage the operations of a licensed hotel
Respond to day-to-day guest requests, issues and other inquiries with knowledgeable assistance and advice
Keep lobby and public areas in clean and orderly condition
Help maintain a high level of cleanliness and comfort in our guest rooms by performing housekeeping quality inspections and inventory checks
Assist with inventory control to ensure sufficient stock of guest amenities and operating supplies
Communicate effectively with guests and partner companies both verbally and digitally
Ensure that the guests have seamless, high-quality in-stay experiences
Engage with guests and surrounding neighbors professionally and establish a harmonious relationship to ensure that properties are well-perceived and accepted by those around us
Take on additional responsibilities related to operations, as assigned

What you bring

Qualifications

Proficiency in written and spoken English (all operations manuals/internal communications are in English)
Proficiency in written and spoken Japanese (approximately JLPT N3 level or above). You should be able to communicate smoothly in face-to-face interactions and over the phone, as well as respond appropriately and effectively in emergency situations.
Proficiency in written and spoken Japanese (around N3 or above)
Knowledge of other languages is a plus
Proficiency with technology and a familiarity with Google Suite and Microsoft Office
Must be living in Japan with a valid visa/working status (eg. student/humanities/instructor etc.)

Nice to have

Preferred Attributes

Both a self-starter and team player, able to work reliably in a team setting and confidently on your own
Tidy and organized with a keen eye for detail and cleanliness, in both physical and digital spaces
A fast learner of new websites/software/technology
Loves helping and engaging with people from diverse cultures, backgrounds, and lifestyles
Eager to learn and grow in the hospitality industry with guest-centric and positive mindset
Comfort with ambiguity and rapidly shifting priorities
Flexible schedule and willing to work evenings, weekends, and holidays
Excited by the prospect of joining a rapidly growing hospitality brand!

Others

Shift Types

Pattern 1: 07:00 – 16:00 (1-hour break)
Pattern 2: 8:00 – 17:00 (1-hour break)
Pattern 3: 13:30 – 22:30 (1-hour break)
Pattern 4: 10:00 – 19:00 (1-hour break)
Pattern 5: 22:15 – 07:15 (1-hour break)