The opportunity

Overview

We are a group of hospitality professionals building a modern standard of accommodations that elevates guest satisfaction and operational efficiency. At our hotels, we design and build simple service processes which allow us to direct human capital toward what really matters: memorable experiences that highlight the stories and talents of travelers and locals. We aim to inspire good will, positivity, and helpfulness in our teammates, guests, and local neighborhoods.

If you have ever aspired to manage hotels and a team of members from all over the world, you may be a great fit!

What you will do

Key Responsibilities

Manage the day-to-day operations of the Company’s hotels and apartments
Lead, supervise and support the team of operations staff in maintaining guest satisfaction and ensuring repeat business through professional, efficient service
Manage members of the operations team – including training, scheduling, coaching, giving feedback, maintaining team morale, etc.
Establish the Company’s properties as market leaders with excellent reputations
Respond swiftly and take action in all matters related to the safety, security and wellbeing of guests and employees, especially when senior management is not available
Effectively control operational expense and minimize cost wastage
Manage inventory of guest amenities and operating supplies
Coordinate with building contractors for repairs and maintenance
Manage in-house and contracted housekeepers to ensure consistent cleanliness of rooms
Establish a harmonious relationship with the surrounding neighbors, and ensure that the properties are well-perceived and accepted by those around us
Offer prompt, consistent feedback on operational matters to Company’s technology leaders to iterate and build Company’s operations software
Be knowledgeable on all facts about the Company’s hotels and apartments

What matters to us

What we are looking for

Able to manage a team of operations staff under pressure across multiple properties
With high level of communication skills and interpersonal skills
Take Ownership of your job responsibilities, actions, and contribute toward success of our organization
Have a growth mindset with proactively seeking opportunities to learn and develop
Life is Service. Individuals who are helpful to colleagues, customers, and business partners.

What you bring

Qualifications

Minimum of 5 years experiences in hospitality industry, preferred in operational roles
Experiences of supervising, training, coaching of subordinates
Well developed communication skills, both verbal and written
Multi-lingual capacity, including English and Japanese

Nice to have

Preferred Attributes

Experiences in managing teams in Rooms division
Additional foreign language skills

Others

Working hours

40 hours in average per week, with 9 hour shift (8 hours paid, 1 hour break)
Required to work during some weekends and holidays throughout the year